Conflict Management Training
Conflict Management Training
COURSE OVERVIEW
Our Level 2 Conflict Management training is designed in order to meet the requirements of individuals who require training in this field. This subject is appropriate for a great many sectors and is suitable for anyone with a customer-facing role or anyone who deals with service users or the general public. Our training is also relevant for those individuals who would like a better understanding on the prevention of conflict occurring to give them more confidence in being able to deal with situations as they arise in the workplace of their personal life.
COURSE SYLLABUS
We develop each course to the needs and demands of your organisation so that you can protect yourself and staff as well as your organisational and operational effectiveness.
Following the completion of this training the learner will know how to:
- Communicate to solve problems and reduce the potential for conflict
- Identify the factors that influence human responses in conflict situations
- Assess and reduce risks in conflict situations
- Communicate effectively and de-escalate conflict in emotive situations
- Use good practice after conflict situations
COURSE DETAILS
This is a 2 day course, delivered at our dedicated training facilities throughout the UK, but can also be delivered at your premises for group bookings.
Our training facilities include modern, fully equipped training rooms with comprehensive training equipment and dedicated ‘break out’ areas; on site admin support and ample car parking.
COURSE FEES INCLUDE
Our Level 2 Conflict Management training includes:
- 2 days of training from our experienced Instructors
- All training aids, including manuals
- Level 2 Award in Conflict Management certification